After-sales service
Emergency plan: equipment failure response time <24h, regular maintenance time <72h; After receiving a phone call from the user, arrange the after-sales service engineer to bring maintenance tools to the customer site within 24 hours, directly communicate face-to-face at the equipment site to observe the problem and confirm the fault, and give a solution on the spot.
Technical Support
Our professional engineers and professional technicians are distributed in various cities across the country, providing you with professional knowledge and practical experience when using Pengcheng semiconductor equipment.
Technical support hotline, to meet the 24-hour hotline service (13632750017).
Email technical support and reply within 24 hours.
After-sales service workflow
General workflow
Each after-sales engineer should take the initiative to understand the product usage with the user units in their respective jurisdictions every month without receiving the customer's maintenance instructions. In this process, for those who need to carry out after-sales service work, the after-sales engineer shall immediately carry out the work and form a written document at the same time;
Work flow for repair
For the user hotline to reflect the company's after-sales service needs, the after-sales specialist in answering the phone to identify the user needs, can be solved remotely should immediately notify the after-sales engineer to interface with the user to carry out after-sales service work, until the user problem is solved.
For the after-sales service demand that needs on-site maintenance reflected by the user, the after-sales service engineer should rush to the scene within the agreed time with the user, carry out the work, and solve the problem.
After-sales service work discipline
be punctual and trustworthy
Strictly abide by the service hours of this item to ensure the timeliness and efficiency of the service process; maintain integrity, follow commitments, and provide customers with accurate and reliable services.
enthusiastic service
Treat customers warmly, friendly, always be patient and attentive. Proactively to provide customers with quality and thoughtful service, so that customers feel sincere and caring.
Normative operation
Follow the company's operating procedures and service standards to ensure service quality and safety; maintain a professional and rigorous working attitude.
Quick response
Respond quickly to customer needs and feedback, solve customer problems and concerns in a timely manner; maintain high efficiency, shorten customer waiting time, and improve customer satisfaction.
Keep confidential
Maintain a high degree of confidentiality of customer information and confidentiality to ensure the privacy of customers; do not disclose any unauthorized information.
Contact: Miss Dai
Address: 1704, Building 1, Chongwen Park, Nanshan Zhiyuan, 3370 Liuxian Avenue, Nanshan District, Shenzhen City, Guangdong Province
Shenyang Office Address: Shenyang University Science Park, No.15 Wanghua South Street, Dadong District, Shenyang City, Liaoning Province
Telephone:13632750017
E-mail:sales@hitsemi.com
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